Updated August 17, 2026.

Cancellations
The decision to run a program is made approximately one week before the program start date. The minimum number of registrations must be reached by that time to avoid cancellation. Patrons are asked to register early to avoid disappointment for yourself, other participants, and instructors. Full refunds, including material costs, are issued for programs cancelled by the Roundhouse.

Transfers
All program transfers will incur a $5 transfer fee, per person, per program if the program cost is $20.00 or over.

Refunds
All refund requests must be made by phone or in person. Refund requests cannot be made by email, fax, or voicemail. A $10.00 administrative fee applies to all approved refunds for programs costing more than $20.00 and is charged per participant, per program.

For a full refund, less a $10.00 administrative fee, 48 hours’ notice must be provided by phone or in person before the start of the first class. For a pro-rated refund, less a $10.00 administrative fee, 24 hours’ notice must be provided by phone or in person before the start of the second class. No refunds are issued if less than 24 hours’ notice before the start of the second class is provided. Materials fees are non-refundable 48 hours prior to the first class.

The specialized programs noted below follow a different refund policy.

Workshops: Full refund, less a $10 administrative fee, with 72 hours’ notice.
Special Events, Bus Trips & Luncheons: Full refund, less a $10 administrative fee, with 14 days’ notice.

Woodworking: Full refund, less a $10 administrative fee, with 72 hours’ notice. The first class is mandatory. No registrations after the program begins.

Pottery: Full refund, less a $10 administrative fee, with 48 hours’ notice. A prorated refund, less the fee, is available with 24 hours’ notice before the second class. Materials fees are non-refundable within 48 hours of the first class. No registrations after the second class.

Tennis: Full refund, less a $10 administrative fee, with 7 days’ notice by phone or in person.

Day & Specialty Camps: Full refund, less a $10 administrative fee, with 10 days’ notice by phone or in person.

Karate: Full refund, less a $10 administrative fee, with 48 hours’ notice by phone or in person. No refunds after the program begins. Late registrations are charged the full monthly fee; fees are not prorated.

Birthday Parties: Full refund, less a $10 administrative fee, with 14 days’ notice. Fewer than 14 days’ notice incurs a $60 administrative fee. No refund with fewer than 7 days’ notice.

Waiting Lists
All waiting lists are maintained on a first-come, first-served basis.

The Vancouver Park Board has upgraded it’s Vancouver Recreation portal. Visit their page to read and learn more about these changes. Have questions about the changes? Call the front desk at 604-713-1800 (ext. 1).

Visit the Vancouver Recreation Roundhouse page directly

If this is your first time registering for a Roundhouse program, start by creating your Vancouver Board of Parks and Recreation account. Need help? Call the front desk at 604-713-1800 (ext. 1).

• Fees are payable at the time of registration. Roundhouse accepts Visa, MasterCard, Amex, debit, cash and cheques.
• All phone registrations are payable at the time of registration. Receipts can be emailed to you, held for you at the front desk at your request, or accessed online by logging into your Park Board account.
• Please make cheques payable to City of Vancouver. You must show valid ID for all cheque payments. A $35 fee will be charged for all NSF (not sufficient funds) cheques.
• All refunds are made in the method of payment, or you can be issued a credit to your account. Cheque refunds may take up to 30 days to clear and another 30 days to process.

• Patrons are required to have a OneCard to use the Games Room.
• The Games Room is reserved for children and youth Mon-Fri from 3:00-6:00pm.

Pick up your free Vancouver Park Board OneCard at any community centre. Your OneCard gives you access to all centre programs, facilities and equipment. Picture ID is required to issue a OneCard. Pictures are taken for our records and are not displayed on the OneCard.

The Leisure Access (LA) Program is provided by the Vancouver Park Board to help Vancouver residents with limited income access Park Board programs and services. The Roundhouse will provide a subsidy of up to 50% off registration or drop-in fees for one program, per season, per person, to LA holders. Some programs that are exempt from the subsidy include pottery, woodworking, private music lessons and birthday parties. 

Learn more about the LA Program or call 604.257.8497. If you require an additional subsidy beyond what is available, contact the front desk to make an appointment with a programmer.

Access and Special Needs

All of the facilities and programs offered in this guide are designed for people of all ages and abilities. To help us give you better service, we encourage you to let us know your support needs in advance. Before registering, call the front desk and ask to speak to a programmer.

For rental clients, certain equipment can be booked for a fee with the Rental Coordinator. An office supplies kit (flip chart stand and paper) is available for rent at $10. All equipment is dependent on availability. For patrons, requests for equipment must be made through the front desk on a first-come, first-served basis and may not be pre-booked. If the equipment you are requesting is available, it will be issued in exchange for your OneCard and the applicable fee. Your card will be returned when you bring the equipment back to the front desk. Patrons are responsible for any loss or damage. Games Room equipment—such as table tennis racquets and balls, foosball, air hockey, and pool cues and balls—is available free with a OneCard.