FREQUENTLY ASKED QUESTIONS

FALL 2020 INFORMATION

Welcome back to the Roundhouse! We’re open but with some key differences. We have new safety measures in place that we know will help all of our members feel safe when accessing our facility. Although our day to day will be a little different from normal, we are so pleased to welcome you back to the centre.

Please take a moment to read our COVID-19 safety protocols before visiting the Roundhouse:

Our digital guide is available to  view/download here

The reopening of Community Centre focuses on priority programming for children, youth, and seniors. The staff have worked with their instructors to see if their classes can adapt to changes such as maximum class sizes, time of class, different rooms, and necessary equipment. 

As we work through new procedures, staff will review adding more classes throughout the Fall. 

Our restart will be slow and will not allow for all programs to return at one time. All our programs are important to us but we have identified a few that meet the priority program criteria.

Registration begins September 10th – online and over the phone at 10am and September 14th at 9am in person at the centre. We encourage debit and credit card payments for any in-person transactions and access will be limited to the facility. We encourage you to register on line and over the phone if possible.

We are not offering drop-in options for classes at this time. 

You will see notable changes at Roundhouse Community Centre. We have implemented new policies and procedures to ensure patrons are able to physically distance:

  • Masks are mandatory inside the Roundhouse at all times with the exception of those under the age of 12 or those with medical conditions that prohibit mask wearing. Masks may be temporarily removed when participating in sports and fitness.
  • Each patron is to self-assess their health. If you are feeling or showing any symptoms (fever, cough, difficulty breathing, runny nose, etc.), do not enter the building.
  • Be cognizant of new signage including new flow of traffic, physical distancing reminders, new maximum capacities for classroom and washrooms, and exits.
  • We will have one main entrance and one main exit. However if you are registered in a class you will exit directly from the classroom to the exterior of the building, and will not exit back through the facility.
  • Check your receipt and review which room your class will be held in (e.g. Mews side, Gymnasium, Exhibition Hall, Room B) as some rooms have been changed due to social distancing restrictions.
  • Class sizes are now smaller.
  • Check-in to your class no earlier than 15 minutes prior to start time and no later than 5 minutes. No late entries will be permitted at this time due to scheduled access to the facility. Be ready to begin, as access to washrooms may be limited.
  • Limited shared equipment – please bring your own equipment to use during the class (mat, towel, paddles, racquets, etc.)
  • Water fountains are only accessible for bottle refill. The mouth pieces will not be turned on.
  • Time spent in the centre will not be like it was in the past. The centre will not be a place where patrons “hang out or mingle.” Access will be purpose-based (participation in programs, registration or washroom use).
  • Parents are not permitted to watch programs or wait in the facility for their children’s programs to end.
  • For younger age programs, the instructor will meet the families on the first day at the Mews side entrance and show parents the designated drop off and pick up for future classes.

Masks are mandatory inside the Roundhouse at all times with the exception of those under the age of 12, or those with medical conditions that prohibit mask wearing. Masks may be temporarily removed when participating in sports and fitness.

Unfortunately, there are no plans for Special Events and performances at this time. As more information comes available, we will update our website.

GENERAL INFORMATION

No, however the closest amenities are as follows:

Vancouver Aquatic Centre; Swimming Pool and Fitness Centre
1050 Beach Avenue – 604.665.3424

West End Community Centre; Skating Rink and Fitness Centre
870 Denman Street – 604.257.8333

False Creek Community Centre; Fitness Centre
1318 Cartwright Street, Granville Island – 604.257.8195

Creekside Community Centre; Fitness Centre
1 Athletes Way, near Science World – 604.257.3050

Covid-19 restrictions mean that our showers and lockers are not available for use. 

AA is not currently running at the Roundhouse due to Covid-19 restrictions. 

“Yaletown Happy Hour” usually meets Monday to Friday from 5:15 to 6:15pm in the Multimedia Room. It is a rental group that runs out of our centre and everyone is welcome to attend. Call them at 604.434.3933 before attending. Participation is by donation.

You can find Starbucks by Urban Fare grocery store, Sciue on the Roundhouse Turntable Plaza, Artigiano and Starbucks by the Canada Line station, plus plenty of restaurants from fast food to 5-star dining within two-blocks.

There are several ATM (bank machines) in this area. The closest ones are: Coast Capital on Davie Street (on the Turntable Plaza); HSBC on the corner of Davie Street and Pacific Boulevard; and RBC on Pacific Boulevard near the Canada Line sky train station towards Cambie Street.

Yes, our centre is considered a safe zone during an earthquake. We will have the earthquake emergency team set up a place of refuge here. During a heat wave, we have air-conditioned rooms and people can take shelter indoors from the heat.